We chose Absoft as our support partner because we were extremely impressed by their proposal and quality of the support package. We then decided to extend our contract from three to five years because we knew that Absoft would continue to work well as an extension to our internal team.

Knowing who to call upon is an important factor for us and Absoft ensures our internal team know exactly who they are calling for advice at any time. They have gone the extra mile to build relationships with our in-house SAP team and have a thorough understanding of our support requirements and it is this proactive approach which led us to extend our contract.

The Absoft consultant didn’t just resolve the issue – which was difficult - and leave it there. He also contacted relevant people in the organisation and told them what was happening, what to do, and how to do it. It was just wonderful to have someone offering proactive help.

From a support and customer service perspective, Absoft cannot be faulted; they instantly “get” what we’re looking for and the quality of support is excellent. As far as we are concerned, when we contact Absoft, we are made to feel that we are their priority and that, in itself, is the mark of superlative customer service.