Absoft keeps us constantly in the loop, and we have a real relationship with them. That shows through in their timely resolution of issues and handover of knowledge. “It’s ultimately down to a whole range of factors, from Absoft’s flexibility and integrity, to continuity of staff. We find it rewarding to work with a close-knit team you can always reach at the end of a phone.

Over the course of our partnership with Absoft in the delivery of SAP technical support we have developed a co-operation that is like having an extension to our own internal team. The fluid communications between their team of consultants and ourselves has effectively meant they have become more like colleagues and that relationship has enabled us to deliver first class business support services for our SAP systems.

Absoft provides the University with so much more than simple technical support. In addition to those “bread and butter” items, the Absoft team is always looking for ways to continuously improve the functionality of our system and make our reporting requirements accessible. The team also provides us with training, as and when it is required, which helps us take control of issues internally.

Provision of consistent consultants is a key area of strength in the service we receive from Absoft. The consultants really know our business and we feel the service is akin to having remote Northern Rail employees working with us on our SAP system.