By shon@webandcra…, 18 November, 2024
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Applexus is one of the best SAP Certified AMS Service providers, helps the customers reduce IT complexity, cost and optimize all business processes.
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SAP Application Management Services (AMS) Support & Solutions
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Applexus
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Service Components
Title
Application Management Services
Sub Title
Align your Applications with Strategic Business Goals
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Get in Touch
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/contact-us
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xcare-support
Title
From Maintenance to Mastery: Transform with AMS
Description

In today's complex business environment, achieving operational and strategic goals requires top-notch technical expertise, reliable support, ongoing learning, and cost savings. That's where Applexus steps in as your trusted partner for Application Management Services (AMS). 

Our AMS solution, xCare – Extended Care, is designed to help you save costs, integrate IT systems smoothly, and adapt business processes for better results. What makes us different is our flexible approach: we offer a mix of support options and global delivery capability, allowing you to adjust costs according to your needs. 

In a world where SAP applications are in high demand, count on Applexus to provide simple yet effective AMS services that drive efficiency and growth for your business.  We manage your applications while you get to make the decisions! 

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Key offerings
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Description
We prioritize system stability through diligent monitoring, swiftly addressing issues to maintain optimal performance. Leveraging automation and agility, we streamline processes and adapt quickly to changes, driving efficiency and innovation. Our deep domain expertise and adherence to industry best practices enable us to provide proactive solutions, including organizational change management and gap analysis, ensuring that your systems evolve with your business needs.
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ams-core
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AMS Core offerings
Description
From data collection and cleansing to advanced analytics and reporting, we provide comprehensive solutions to help you derive actionable insights and drive informed decision-making. Our team of experts ensures that your analytics infrastructure is robust, scalable, and aligned with your business objectives. Through proactive monitoring and continuous optimization, we enable you to harness the power of data to fuel business growth and innovation.
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analytics-support
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Analytics managed services
Description
With BASIS & Security managed services, we offer comprehensive support to ensure the optimal performance and protection of your IT systems. From monitoring and performance management to user and security management, our experienced consultants provide tailored solutions to meet your specific needs. With expertise in SAP upgrades and migration to S/4HANA, we ensure smooth transitions and robust governance, safeguarding your systems against threats and vulnerabilities.
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security-support
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BASIS & Security managed services
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/ams-services/basis-and-security
Description
We provide end-to-end support for upgrading your SAP systems to the latest technologies, ensuring that your organization remains agile and future ready. From planning and preparation to execution and post-implementation support, our dedicated team manages the entire upgrade process with minimal disruption to your operations. With a focus on scalability, flexibility, and cost-effectiveness, we deliver tailored solutions to meet your unique requirements and drive long-term success.
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ECC & S/4HANA upgrade services
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/ams-services/sap-upgrade
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Customer Impact
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Description
Our service delivery model offers a comprehensive approach tailored to meet the diverse needs of our clients. With options for onsite, offsite, offshore, or hybrid delivery, we ensure flexibility and efficiency in project execution. Onsite presence facilitates in-depth discussions and direct project control, while offsite and offshore locations provide cost advantages and access to diverse skill sets. Our hybrid model combines the best of all worlds, optimizing costs and skill requirements while maintaining seamless communication between teams. With our flexible delivery options, we empower clients to achieve their goals with ease and precision.
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SAP AMS Support models
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Dedicated support model
Description
Ensuring consistent resource availability to meet evolving business needs can be a daunting task. Our dedicated support model offers a strategic approach to address this challenge, providing uninterrupted support while optimizing resource utilization.

With our dedicated support model, you gain access to a reliable support system that adapts to your changing requirements, ensuring swift and efficient resolution of issues while driving continuous improvement.

By leveraging our xCare methodology, we seamlessly guide the transition of SAP business systems into a streamlined managed services model, giving you the assurance of a dedicated system tailored to your needs. Our comprehensive framework takes full responsibility for the lifecycle of your enterprise applications, delivering the flexibility and affordability you need.
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Shared support model
Description
Managing your SAP applications involves navigating through fluctuating demands across functional, technical, and administrative domains. Balancing resource availability amidst peaks and troughs can often pose challenges, potentially leading to either unmet user expectations or resource idling.

Striving for consistent peak resource availability is ideal to meet all business requirements. However, this approach may become cost prohibitive. Additionally, relying solely on external consultants for supplementary support might introduce productivity issues due to their unfamiliarity with your unique business environment.

Our consultants offer a solution by seamlessly integrating into your team to support overflow work, ensuring capacity augmentation when needed, or taking independent charge to swiftly deliver on critical projects. This flexible approach guarantees efficient utilization of resources while maintaining alignment with your business objectives.
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Why Applexus?
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reduced-tco
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Reducing total cost of ownership (TCO)
Description

Our primary objective is to significantly diminish your Total Cost of Ownership (TCO) through strategic management and optimization of your IT resources. Leveraging our expertise as an SAP Certified Application Management Service (AMS) Provider, we implement cost-effective solutions tailored to your specific business needs. By streamlining processes, enhancing efficiency, and leveraging our extensive experience, we help minimize expenses associated with IT complexity, thereby enabling you to achieve substantial savings and maximize the value of your investments. 

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continuous-improvement
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Continuous improvement
Description

At Applexus, we prioritize continuous improvement as a cornerstone of our AMS managed services. Through proactive monitoring, meticulous analysis, and ongoing optimization, we ensure that your IT systems evolve alongside your business needs. Our dedicated team is committed to identifying areas for enhancement, implementing best practices, and driving innovation to deliver superior performance and value. By fostering a culture of continuous improvement, we empower your organization to stay ahead of the curve and achieve sustained success in an ever-evolving digital landscape. 

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Freeing up your resources
Description

With our AMS managed services, we aim to liberate your valuable IT resources from routine maintenance tasks, allowing them to focus on strategic initiatives that drive business growth and innovation. By offloading day-to-day operational burdens to our experienced team, you can reallocate internal resources towards high-impact projects and initiatives. Whether it's developing innovative solutions, enhancing customer experiences, or exploring new market opportunities, our services enable your team to unleash their full potential and contribute more effectively to your organization's success. 

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methodology
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Methodology and Expertise
Description

Our AMS approach leverages best practice methodologies and draws upon our team's diverse experiences, who have been exposed to many scenarios. With deep expertise in enhancing IT processes, maximizing system utilization, and optimizing solution effectiveness, we ensure that your organization achieves optimal performance and drives continuous improvement across all facets of your IT landscape. 

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scalable
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Flexibility, Reliability and Scalability
Description

With Applexus, you can sustain operations efficiently at a reduced cost without compromising reliability or quality. Our framework offers flexible engagement options to adapt to changing business needs seamlessly. It benefits from a perfect synergy of highly experienced consultants equipped with diverse skills, ensuring top-notch service delivery tailored to your organization's requirements. 

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Coverages
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Our AMS managed services are tailored to empower your organization with intelligent and efficient methods to optimize application portfolios and drive increased value. As a distinguished SAP Certified Service (AMS) Provider, Applexus has accumulated over a decade of expertise in assisting customers in reducing IT complexity and costs. Our extensive experience spans both large enterprises and small businesses, enabling us to evolve and adapt to diverse organizational needs effectively. By optimizing all business-related processes, we facilitate enhanced ROI for your organization.

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Tech support
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Technical Support
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Our Technical services are designed to help your organization use smart & efficient ways to extend and optimize your ERP, thus helping to generate more value from your application portfolio.  

  • Add-on functionality developments and enhancements  

  • Application integration  

  • Development services using standard ABAP, HANA, UI5, FIORI, WebDynpro, FPM, Workflow, Adobe Forms, IDOC/ EDI, PI/PO, SCI, BI/BW

  • Development services using non-SAP technologies such as Angular, Node, PostgreSQL etc. to help extend your core ERP application   

  • Support for SAP upgrades and migration to S/4HANA  

  • Data Migration  

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functional-support
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Functional Support 
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We leverage deep SAP specialization from our industry and functional competency teams to provide you post implementation business support in activating functionalities and processes in new business areas. We also help optimize usage of functionalities implemented through a combination of process redesign and user training.  

  • Configuration of SAP modules and Sub modules  

  • Business unit rollouts to different geographical locations  

  • Changes to business processes having cross module impacts  

  • Month end and year end activities  

  • User training  

  • Functional support for SAP upgrades and migration to S/4HANA  

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SAP BASIS Administration Services
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We deploy highly experienced and deep problem-solving consultants to ensure the best and optimized usage of your SAP landscape. Our Basis support includes  

  • SAP Monitoring and Performance  

  • Storage Space Monitoring and Expansion  

  • Support Package Application  

  • User and Security management  

  • Transport Management  

  • OS and DB Migration Support for ECC  

  • SAP upgrades and migration to S/4HANA 

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Latest insights
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Talk to our Experts
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Gopal Raman
Daniel Ratchford
Keith Davidson
Saravanan Natarajan
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Frequently Asked Questions
FAQ Cards
Title
What is SAP AMS, and why does my business need it?
Description
SAP Application Management Services (AMS) provide ongoing support, maintenance, and continuous improvement for your SAP systems. With AMS, you ensure system stability, faster issue resolution, and the ability to adapt your SAP environment as your business evolves without burdening your internal IT teams.
Title
How do you ensure security and data privacy in SAP AMS?
Description
We maintain a strong security posture through strict access controls, regular security audits, proactive vulnerability management, and continuous monitoring. Our AMS operations align with global data protection regulations and certifications such as SOC 2 and ISO 27001, ensuring your SAP landscape remains secure and compliant.
Title
What types of SAP AMS support models do you offer, and how can I choose the right one?
Formated Description

Applexus offers end-to-end SAP AMS across L1, L2, and L3 levels, aligned with ITIL best practices.  

  • Our functional support (L1) includes basic configuration, end-user assistance, and problem management.  

  • System administration services (L2) cover proactive monitoring, patch updates, routine admin tasks, and issue resolution.  

  • Technical support (L3) focuses on bug fixes, custom development, enhancements, and application integration.  

Depending on your SAP environment, user needs, and internal capabilities, we help you choose the right mix of services to ensure smooth operations and scalable support. 

Title
What is Applexus xCare AMS, and how does it help reduce costs and improve efficiency?
Description
Applexus xCare AMS is our advanced SAP support offering designed to drive system stability, agility, and continuous improvement through proactive monitoring, automation, and timely updates. With deep domain expertise and a high-touch support model, it ensures faster adaptation to business changes while freeing up your internal IT resources. Leveraging a global delivery model, transparent pricing, and flexible resourcing, xCare AMS helps reduce total cost of ownership and enhance overall operational efficiency.
Title
What does your SAP AMS onboarding process look like, and how soon can we see results?
Description
Our SAP AMS onboarding begins with a structured pre-kickoff phase where we finalize the scope, identify key stakeholders, and gather critical inputs through a customized questionnaire. This is followed by a due diligence plan and scope sign-off. During data collection, we conduct stakeholder interviews to capture the "Voice of the Customer" and compile data on SLAs, ticket volumes, tools, support models, and skill sets. We then analyze this information to assess current capabilities and define a tailored support approach. The final recommendation report outlines the proposed support model, SLAs, governance, tools, and infrastructure. With this streamlined process, clients typically start seeing measurable improvements like faster issue resolution and reduced ticket volumes within 4 to 6 weeks.
Title
How do you minimize disruptions and maximize ROI with SAP AMS?
Description
We use intelligent monitoring tools like Avantra to predict and prevent system issues, ensuring uninterrupted operations. Our AMS framework focuses on continuous improvement, automation, and best practice adoption to maximize your SAP investment and deliver measurable business outcomes.
Title
What are your SAP AMS support hours, and how do you manage time zone coverage?
Description
We provide 24/7 support for critical production issues, backed by clearly defined SLAs to ensure timely resolution based on incident priority. Our global delivery model enables seamless coverage across time zones, ensuring business continuity and minimal disruption. In case of major incidents, we conduct root cause analysis to quickly identify and address underlying issues, helping you maintain stable and resilient SAP operations.
Title
Which ticketing tools do you use to manage SAP AMS requests?
Description
We use industry-standard tools like Salesforce, Jira, and SAP Solution Manager, depending on client preferences. These platforms ensure efficient ticket tracking, SLA adherence, and smooth collaboration between your team and ours, enabling faster resolution and complete visibility throughout the support process.
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